LEGAL
SLA
Last updated on 19 November, 2023
1. Introduction
This Service Level Agreement (SLA) outlines the level of service that Velta, LLC provides to its customers. Velta, LLC is committed to delivering computing services that meet or exceed customer expectations. This SLA applies to all compute services provided by Velta, LLC.
2. Availability
Velta guarantees an uptime of 99% for all its services. This means that services will be available for use 99% of the time, excluding scheduled maintenance windows and force majeure events (eg. war, terrorist acts, riot or other civil unrest). In the event that Velta fails to meet this uptime guarantee, customers will be eligible for service credits.
3. Scalability
Velta is an enterprise company that specializes in building scalable and resilient systems. Velta guarantees that all its services will be designed with scalability in mind, and will be able to handle sudden spikes in traffic without compromising performance or availability.
4. Data Security
Velta takes data security and privacy very seriously. Velta guarantees that all customer data will be stored securely and will be protected from unauthorized access or disclosure. Velta will also comply with all applicable data protection laws and regulations.
5. Service Credits
In the event that Velta fails to meet its uptime or response time guarantees, customers will be eligible for service credits. Service credits will be calculated as a percentage of the customer's monthly bill, based on the severity and duration of the outage or delay.